Refund Policy

At Lumiorb, we offer a 7 to 10-day return policy. You have 7 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Please also include the receipt or proof of purchase.

To initiate a return, please contact us at support@lumiorb.net , Help.lumiorb@gmail.com. If your return is accepted, we will provide a return shipping label and instructions on how to send your package. Please note that items sent back without first requesting a return cannot be accepted.

For any return inquiries, feel free to reach out to us at support@lumiorb.net , Help.lumiorb@gmail.com.

Damages and Issues

Please inspect your order upon receiving it. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can resolve the issue.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch.

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, you’ll be automatically refunded to your original payment method. Once Approved for refund the amount will be credited into customer account within 5-7 working days.